Terms of Purchase

Last updated: [03.11.2026]

These Terms of Purchase apply to purchases made through Vela Gather at https://vela-gather.com/

The store is operated by BRINDLEWICKSYSTEMS LTD, registered in United Kingdom, with its business address at 311 Shoreham Street, Sheffield, United Kingdom, S2 4FA and registration number 17324993.

For questions about these terms or an order, contact info@brindlewicksystems.com

1. PLACING AN ORDER

Before placing an order, please review the product description, selected options, quantity, delivery details, and total price.

You are responsible for providing accurate billing, shipping, and contact information. If you notice an error after ordering, contact us promptly. We cannot guarantee that changes can be made once an order has entered processing or shipment.

You must have the legal capacity to enter into a purchase agreement or obtain any authorization required by applicable law.

2. ORDER CONFIRMATION AND ACCEPTANCE

After checkout, you will receive an email acknowledging receipt of your order. This acknowledgment does not, by itself, constitute acceptance.

Unless applicable law requires otherwise, your order is accepted and a purchase agreement is formed when we send a shipping confirmation.

If we cannot accept your order because of unavailable stock, a pricing error, an unsuccessful payment, or another legitimate reason, we will notify you. Any payment collected for an order we do not accept will be refunded.

3. PRODUCT INFORMATION

We aim to provide accurate product descriptions, specifications, and photographs. Display settings may cause product colors to appear differently on your screen.

Please check the model, dimensions, compatibility, electrical voltage, plug type, and included accessories before ordering. If any information is unclear, contact us before purchase.

Nothing in this section limits your rights if a product is faulty, incorrectly described, or different from the item ordered.

4. PRICES AND CURRENCY

Prices are displayed in USD.

Product prices include applicable taxes. Shipping charges and any additional taxes collected by us are shown before you confirm your order.

Import duties, customs charges, and taxes not collected at checkout are payable by the customer, where applicable.

Prices may change before an order is placed. If we identify a pricing error affecting your order, we will contact you before proceeding. We will not charge a higher price without your agreement.

5. PAYMENT

Available payment methods are displayed at checkout. Payments are processed through the payment providers offered by the store.

Payment is collected immediately at checkout when the order is placed.

If a payment is declined or cannot be verified, the order may not proceed. Your payment provider may apply currency conversion charges or other fees under its own terms.

6. AVAILABILITY

Products are subject to availability. If an ordered item becomes unavailable before dispatch, we will contact you to discuss an alternative, a revised delivery date, or a refund.

We will not substitute a different product without your agreement.

7. ORDER CHANGES AND CANCELLATION

To request a change or cancellation, contact info@brindlewicksystems.com and include your order number.

Our voluntary cancellation policy allows cancellation at any time before the order is dispatched.

This policy does not restrict any statutory right to cancel or withdraw from a purchase.

8. DELIVERY

Delivery destinations, charges, processing times, and estimated delivery times are described in our LINK TO SHIPPING & RETURNS POLICY and, where applicable, at checkout.

We will communicate material delays when we become aware of them. Your rights relating to late delivery, loss, or damage remain governed by applicable law.

9. RETURNS AND REFUNDS

Our return procedure, eligibility requirements, and refund arrangements are set out in our LINK TO SHIPPING & RETURNS POLICY.

Please contact us if your order arrives damaged, contains an incorrect item, or appears faulty. Providing photographs may help us assess the issue, but does not replace or restrict your legal rights.

Any voluntary return conditions apply in addition to mandatory consumer rights.

10. FAULTY PRODUCTS AND WARRANTIES

Products must meet the standards required by applicable law, including any rights relating to quality, fitness for purpose, and conformity with their description.

Where a manufacturer’s commercial warranty is available, its scope and conditions are provided with the product or in the product information. Such a warranty is additional to, and does not replace, your statutory rights against the seller.

11. LIABILITY

Our responsibility for losses arising from a purchase is determined by applicable law.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or removes any mandatory consumer protection.

12. PERSONAL INFORMATION

We process personal information relating to orders as described in our PRIVACY POLICY.

13. APPLICABLE LAW AND DISPUTES

These terms are governed by the laws of United Kingdom, subject to any mandatory consumer protections that apply in your country of residence.

This choice of law does not deprive you of protections that cannot legally be waived. Any dispute-resolution arrangements must also respect your rights to bring a claim before a court or other competent body.

Please contact SUPPORT EMAIL first so we can try to resolve your concern.

Complaints can be sent to info@brindlewicksystems.com

We aim to respond within 5 business days.

14. CHANGES TO THESE TERMS

We may update these terms from time to time. The version in effect when you place your order will apply to that purchase, unless a change is required by law.

15. CONTACT DETAILS

Store: Vela Gather
Legal business name: BRINDLEWICKSYSTEMS LTD
Business address: 311 Shoreham Street, Sheffield, United Kingdom, S2 4FA
Registration number: 17324993
Email: info@brindlewicksystems.com